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SUPPORT
FAQ - Technical

We have prepared some setting configuration page that is suitable for your software:

Question:
Why I’m Able to connect to the network but unable to browse to internet websites; or experiencing very slow browsing speed?
Answer:
In "Control Panel" - "Network" - "Configuration", check if there are more than one TCP/IP components. If yes, remove the rest.


Question:
After changing my password, I’m unable to access the mailbox and get new messages ?
Answer:
Your password has to be at least 6 characters in length, and must not contain any special characters. If you have changed your password to a new one that is less than 6 characters, you should call our Customer Service at +62 21 2850 7007 for help.



Question:
Sometimes a message "Network Setting not Compatible" appeared?
Answer:
In "Control Panel" - "Network" - "TCP/IP Dial-Up Adapter" - "Properties" - "WINS Configuration" folder, choose the Disable WINS Resolution; in the "DNS configuration" folder, select Enable DNS; type in username in "Host", dnet.net.id in "Domain", 202.148.1.196 and 202.148.1.195 in "DNS Server Search Order", and dnet.net.id in "Domain Suffix Search Order"; in the "Gateway" folder type in 202.148.1.193.



Question:
Why I got disconnected quite often ?
Answer:
In "Control Panel" - "Modem" - "Properties", lower the "Maximum speed" to one level below.



Question:
Why I receive the same e-mail messages over and over?
Answer:
In "Options" - "Mail and News Preferences"- "Servers", select Removed from the server in the "Messages are copied from the server to the local disk, then" section.



Question:
How do I attach a file to my e-mail message ?
Answer:
While you are composing your new message, click the "Attachment" button, then select the file you would like to attach. To attach more than one file, repeat the step.


If you can't found answer to your questions, don't hesitate to e-mail support@dnet.net.id or call our 24/7 Customer Support at +62 21 2850 7007.

 
 
 
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